Quality dress but customer service distastefull

★★★☆☆
2.5 / 5
37.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Weddingbeau2b's review of DIY Dress www.diydress.co.uk

★☆☆☆☆

“Quality dress but customer service distastefull”

Written on: 22/06/2013 by Weddingbeau2b (1 review written)

Dress lovely but not the size specified on the website, miles too big for my maid of honour, couldn't order another as it wouldn't get to me in time for my wedding. When asking for the returns policy and making them aware of the problem I got emails back saying it was 'my fault' and they wanted 'proof'! I do not have time a week before my wedding to send proof by going to my maid of honours home to sort it out!

Naughty being a .co.uk address when their from china also!

Disgusting customer service, DO NOT USE THEM!

I now have a dress that overall cost me £130 that is just sitting in my wardrobe!

  • Purple bridesmaid dress £130 including postage

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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