absolutely appalling

★☆☆☆☆
1.5
8.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Rice283's review of Cotton Traders www.cottontraders.co.uk

“absolutely appalling”

★☆☆☆☆

written by Rice283 on 07/12/2016

.Got a mailshot showing a garment my partner liked ... featured in the brochure but No details and purchasing info AT ALL. So ... got on the web and found the garment BUT ... the red one was listed as 'mustard', the cream one was listed as 'black' and (i dont believe it) the purple one was actually listed as purple (wow!) ... the size required was shown as not sold out (most sizes Were sold out ... well ... since the web site was totally misleading (unless black is the new cream, and some people eat bright red mustard) ... i telephoned the shown cotton traders number.
the operative had to be corrected as to how to spell my name FOUR times ... spent ten minutes taking all my details and finally told me that the item (shown on the web as available ) was NOT available.
OK i said .... take all my (just taken) address details OFF your database .... CAN'T DO THAT SHE SAID ... ok i said ..i want to speak to a manager CAN'T DO THAT SHE SAID ... I DONT WANT YOUR MAILSHOTS i said TEAR THEM UP AND THROW THEM AWAY she said .... I told her i would complain instead.
The marketing department must be colourblind and the telephone staff must be deaf.
I was not too unhappy not to be a customer as previous purchases have proved to be appalling quality rubbish
THIS COMPANY IS ABSOLUTE RUBBISH .. AVOID THEM LIKE THE PLAGUE .....THE COMPLAINTS DEPT GOT AN EARBENDING YOU BET

  • nothing purchased ..... thank god!

    Goods purchased & cost

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