DON'T BUY ONLINE FROM THEM !!!!!

★☆☆☆☆
1.5
8.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Cotton Traders www.cottontraders.co.uk

“DON'T BUY ONLINE FROM THEM !!!!!”

★☆☆☆☆

written by on 18/12/2014

My recent online order was for Click & Collect from store. At the same session I also ordered 'Jeans' from the M&S website, Click & Collect, which I was wearing two days later. My order from Cotton Traders took three weeks and during this period there was no contact or explanation. The website said "In Stock" but completion of the order process did not produce a collection date other than to suggest it may take "up to 8 days" before delivery to store, whereas M&S gave me delivery day choices, and performed accordingly.

The 'contact us' page at CT's says that an online form is accessible through the help pages but this is not the case and no email address is offered. As the delay extended I began to assume that the delay, along with the apparent invisibility of customer services, is intentional; maybe logistical or financial reasoning. I eventually telephoned but received unacceptable excuses; no apology. This led me to look at the absolutely appalling internet reviews for Cotton Traders, of which there are many, most of which revolve around similar issues; if only I had seen these first. I have however bought items from their shops in the past and have always been satisfied so did not expect problems with online ordering, which surely is about quick, convenient shopping AND a very favourable system for the retailer. In week three I looked round the local store and established that the type, style & colour of Jeans I had ordered were being offered for sale in the shop, so what's going on; draw your own conclusions - it's really not all that difficult .

On top of this I was ultimately very disappointed with the quality of the garment AND in conclusion I would not recommend and will certainly never shop at Cotton Traders again.

I have also given this review at CT's but no doubt it will never see the light of day on their site. My comments are really intended for the benefit of the ‘bosses’ at CT’s and I would have preferred to email them, to complain directly, however they have obviously taken steps to stop us doing so whilst hiding behind a veil of weak excuses and downright fibs when we telephone.

  • Jeans £26.99

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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