Delivery! What delivery

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Guest's review of Cotton Traders www.cottontraders.co.uk

“Delivery! What delivery”

★☆☆☆☆

written by on 30/07/2014

I placed an order 13/07/14 and to date (28/07/14) it has not even been dispatched. Some excuse under help about moving warehouse. Why move warehouses during sales, their busiest time. The money for the order was taken from my bank account the day I placed the order. I am beginning to wonder if they are in trouble, wouldn't be surprised to hear they have folded. Certainly won't be using them again in a hurry.

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Which_Member_007's Comment

Written on: 10/08/2014

I too placed an order on the the 13/7/14 and it was not dispatched until 4/8/14 and arrived 3 days later and even then 1 of the 4 items was missing ... delayed! I received an email saying that that item was dispatched on 8/8/14 but to date (10/8/14) still no sign of it!
They must have known they were moving warehouse for months so why not tell their customers that deliveries could be delayed?
There should be a contact email address NOT a rip-off phone number!
Will all the affected customers be compensated? I doubt it!

I too will hesitate before placing any orders in the future too - their shops are a waste of time as the either do not have what I want in my size and/or colour.

They were a good company and their clothing was well made but their standards and quality have been falling for some time now - the only thing on the up are their prices....

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