Rip off postage charges

Click here if this is your business
★★☆☆☆
1.6 / 5
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Cotton Traders www.cottontraders.co.uk

“Rip off postage charges”

Written on: 19/07/2013

Ordered and paid for a pair of shoes, prompt arrival, but at least a size too small and narrow. Decided not to re-order in case the replacement was also a bad fit. Returned them the same day expecting to be refunded promptly, not so. Telephoned to ask when my money would be returned only to be informed by a brusque service advisor that the shoes had not been received in the ware house and I would have to get in touch with the courier as it was not their responsibility. The courier confirmed they had been returned two days before. Money refunded into my account days later £17.50 MINUS £7.32 postage charges! What a rip off! Will not be ordering anything from this firm again to expensive postage plus phone calls.

  • Shoes to small, postage to high

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
cottontraders.co.uk