Beware the Postage Charge to Return Goods

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Guest's review of Cotton Traders www.cottontraders.co.uk

“Beware the Postage Charge to Return Goods”

Written on: 28/04/2013

I haven't ordered from Cotton Traders for years but thought I would give them a try for a few items. I need to return 1 item and now find I have to pay - it is going back tomorrow and I will NEVER use them again.
I buy lots of our items online and the service and charging from Cotton Traders are about the worst in a long time.
It is like being mugged and it's impossible to email them about it - they are not interested enough in their customers to even provide an email address.
Buyers beware - they will charge you to post the goods to you and then charge you again to return them. Shocking - no wonder Fran Cotton made millions.

  • 3 jumpers and 1 skirt

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Moggie63's Comment

Written on: 21/10/2013

Had a similair problem after returning a pair of trousers that were too small. Asked for a larger size and was told they didn't have any, so I asked if I could order something else and get it sent for free, this would cover the cost of the return postage. I was told that they would only offer free postage for the same item I had returned even though they had none in stock and couldn't even say if they would EVER have it again. Felt totally ripped off and won't touch the company again!

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