Collectif Clothing Reviews - www.collectif.co.uk

★★★★☆
4.4 / 5
92
88% of users recommend this
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Collectif Clothing www.collectif.co.uk

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Latest Reviews

★☆☆☆☆

“Tooooo slow shipping (not even cheap one)”

Written on: 10/08/2017 by 196Carroll (1 review written)

Every time I have ordered, they ship about ten days later. TEN DAYS!!! Lousy returns. They do not offer at same price as shipping. You have to pay yourself. From my country a return cost 25 pounds or more. Other companies offer return for the same price as shipping. Often they have half the shipping price that Collectif has. When ordering, you most often discover that the sizes are off. If you are a size 12, a 12 may be too big or too small. Of course they do not offer free change, you have… Read Full Review

Collectif's Comment

Written on: 22/09/2017

Hi Lovely, we are so sorry to hear this. We have an offer on at the moment which is free shipping for orders £50 or over. We are always working to get the best deal for our customers. So we welcome any feedback. So thank you for your comment. With the sizing, this can be tricky as we are not the same as the high street so for example if you are a size 12 you may be a size 10 in Collectif. You can always get in touch if you have any questions about the sizing. As we cater for many shapes and sizes it is best to ask if you can't try on. Thank you, and have a great day. xoxo

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Nummerskivan's Comment

Written on: 22/09/2017

One more problem with your sizing is that if size 12 suits you in one model, you may need size 14 in another. So when you think you've figured out Collectif sizing, next time will be the same guessing.

I have to say I love that you give heights measures for each model. I am a tad over 6 feet, and have not gotten anything too short.

I would love waist measures also for each model since they differ from the main measurements chart.

I also would like free shipping when exchanging stuff that differ a size from the chart.

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★☆☆☆☆

“Worst customer service and quality item I have ever...”

Written on: 29/12/2016 by NathaliaHewitt62 (1 review written)

I found their customer service to be utterly utterly dreadful in the mildest terms- had a £65 Strawberry cardigan of theirs which ran when I handwashed it and they would not replace it. In fact they blamed the 'handwash' (I was flabbergasted) for it having run and said I should've put it in the actual wash like instructions suggested. I know it would have run even more in the actual wash- The quality was dreadful. But they just refused to budge on it. I'm a vintage-model and I used to spend… Read Full Review

Collectif's Comment

Written on: 22/09/2017

Hello lovely,

We are so sorry to hear this. We take faulty items very seriously so we are sorry you where treated like this. This has just come to our attention and we are sorry this was missed! If there is anything we can do please let us know. Thank you for your comment we take all feedback on board good or bad.

Thank you again,

Collectif xoxo

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★☆☆☆☆

“No longer a customer”

Written on: 09/12/2016 by cozmicstar (3 reviews written)

I have been a customer of Collectif for years buying a lot from them but my recent experience was so awful I never will again. I bought a dress and when it arrived, the seam was completely unsewn on one side! Then two buttons feel off which attached the faux fur trim; this was all in the space of two minutes! Quality control at Collectif is clearly nil. Despite a nice initial email to them, I then had a nightmare returning it because the staff were so rude and I had to resort to reminding them… Read Full Review

Collectif's Response to cozmicstar's Review

Written on: 22/09/2017

Hi Lovely,

We are so sorry to hear this! This sounds like a stressful experience. If there is anything we can do to amend this please let us know! We take all feedback on board to try and make shopping experiences better. So thank you for your comment. Collectif xoxo

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★☆☆☆☆

“Shocking Service!!! Incompetent and don't answer...”

Written on: 02/12/2015 by Abernathyok131 (1 review written)

I placed an order with them and waited for their courier firm to get in touch. I sat at work and sure enough I had a text, your parcel will be delivered at 12.00 midday - I told them to leave in my safe place or at a more convenient time - this message was ignored and sure enough at 12.00 midday "we tried to deliver this parcel but you weren't in" - hmm wonder why!!! I then rearranged for it to be delivered to a shop and had to take time off for this, then I had a text on my day off (I had… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 28/09/2015 by Lisalegsxxx (1 review written)

Omg off work ill my order arrives after firm keeps my constantly updated on its journey. Order arrives with a complimentary bag and little compact mirror made my day lovely surprise and attention to detail!!! Thanks collectif!!!!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 24/09/2015 by nmDuncan293 (1 review written)

I ordered a dress to ware to a wedding, I git a delivery date so booked off some time from work to be in for the parcel. The day of the delivery I got an email saying they had not received the dress from the retailer. Over the last week I have emailed, face book messaged and tried to call the store all with no answer! Utterly apailing customer service! will never shop with them again!… Read Full Review

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★★☆☆☆

“Lovely clothes, shocking service”

Written on: 23/12/2014 by United_sc92 (1 review written)

I have bought a few items from this company, both online and in the Camden shop. Whilst I had a lovely experience in the shop, I've also had a number of problems with them. Firstly, I tried to buy the Penny dress from the website. I had a code for 50% off and was really excited. Over 3 weeks later, the dress still hadn't arrived. I kept emailing and all they could say was that I had to wait. Eventually after much toing and froing they said they had no more of the dresses left and that they… Read Full Review

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★☆☆☆☆

“Avoid or be very very careful!!”

Written on: 31/03/2014 by nbDolan406 (1 review written)

I purchased a coat in their online sale which was not sold out when I bought it. A week or more later I received another email to say it was out of stock. A mistake was made on the website or the website hadn't been updated. They gave me a credit note for the full amount which I said I would hang onto in case the coat came back in stock. I checked and checked it didn't. So asked for a refund. However they didn't refund back to my card I bought it from only into my Paypal account. I said I would… Read Full Review

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★☆☆☆☆

“I will NEVER buy from Collectif again!!”

Written on: 12/02/2014

Buy from anywhere else! Bought a dress for my mum, £5.50 delivery but it didn't fit. Collectif expect you to pay for recorded return but would cost me nearly £10 in total just for postage! Got proof of postage from Royal Mail but 4 weeks and Collectif STILL don't know where my parcel is as they have moved warehouses and everything is messed up. Customer services no help whatsoever. I would recommend shopping at Lindybop. Less than £3 for postage, all dresses £23 and when one didn't fit, I… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 10/01/2014 by indexfossil (1 review written)

I recently purchased an item for Xmas for my wife from this company. On opening the package to reveal they had sent the WRONG item, the item was repackaged and sent back for a replacement/refund. I received an e-mail 2 weeks later telling me that they could not offer a refund or a replacement due to a phantom "animal hair" being on the item. The item was out of the page for 1 - 2 minutes before being repackaged in an animal free home. DO NOT BUY FROM THIS COMPANY! They are incompetent enough… Read Full Review

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★★☆☆☆

“Possible manipulation of stock levels for December sale?”

Written on: 05/01/2014

Collectif recently had a 50% off everything sale - I had been coveting the "Anastasia" coat for some time, so I ordered the coat as part of a larger order and the order went through with no apparent problems. When it arrived, the coat was missing with a note saying the coat was out of stock when I ordered it (even though the website let the order go through) and that they had sent me an e mail to let me know this (they hadn't). They provided me with a code to use as a "credit note" for the full… Read Full Review

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★☆☆☆☆

“Turned away”

Written on: 28/07/2013

Turned away from the shop today in Stables market Chalk Farm Road, staff needed a little rest. Really! In the middle of the day, huge interest in the sale and there you go!!! I was ready to spend, i was not ready t come back in 20 minutes. Who is running this shop?… Read Full Review

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★★★★★

“Fast delivery and beautiful items”

Written on: 22/11/2012 by imabadpixie (1 review written)

Was looking for some vintage style items on internet but as we all know it can be a very expensive business - i had ordered from Pinup girl clothing before and been charged £80 import charges alone - so i was happily surprised to find the Collectif website. Ordered 5 items that were all in the sale for a total of £53 including the postage... arrived in 2 days by trackable delivery. Beautiful items, nice quality and designs. I bought everything in size 10 and all but one item was true to… Read Full Review

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★★★★★

“Happy as Hell Jezabelle”

Written on: 18/01/2012

LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE my Collectif Dress, it was a hit at the wedding, and every time I've worn it since, it's definitly the favorite in my closet!!! It fit wonderfully, and although I have to alter all my dresses, this was the easiest one to do! I LOVE IT! Definitly recommend anything from Collectif to anyone who asks! And many who don't, I shout it from the hilltops in the middle of the midwest! \"I LOVE MY COLLECTIF DRESS!!!!!!!\"… Read Full Review

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★★★★★

“Perfect”

Written on: 17/01/2012 by yrrehc_00 (1 review written)

Everything was fantastic I´ll buy more clothes. I never had any problem, my size was perfect, good quality and customer service perfect… Read Full Review

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★★★★☆

“Quality & Cost”

Written on: 15/01/2012 by Jesmarian (1 review written)

I've been looking at several different websites for fantastic Rockabilly clothing and I have to admit, I got onto Collectif and was so happy that I'd found a great site with great clothing. They seem to have something for everyone - From Fitted to Flaired dresses, from classic styles to Zebra print! The jackets & coats are some of my favorites that I've found online too. The flared dress I purchased was high quality, reasonably priced and was even more adorable when I put it on then it was… Read Full Review

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★★★★★

“Fab-u-lous! ”

Written on: 15/01/2012 by princessgeoff (1 review written)

I'm a size 16-18 and often struggle to find repro clothing in my size, at a reasonable price. Collectif is the antidote! Their range is extenstive, well priced, and available in sizes 6-22. They also stock a good range of accessories, to give your new outfit that finishing touch. The website is easy to navigate (as well as being pretty)and I can always find what I'm looking for easily. The product photos are clear and the zoom function allows you to see the items in detail. Goods arrive on… Read Full Review

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★★★★★

“Exclusive, quality and very good price”

Written on: 14/01/2012 by Absenta (1 review written)

I like the way it is organised, I always find what I am looking for easily. What I like best is the description of articles and when you can zoom on the picture to look at a particular item;)… Read Full Review

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★★★★★

“Recommending!”

Written on: 11/01/2012

I've ordered clothes couple of times from Collectif and it has never let me down. They answear emails quickly and my order was handeled the same day. I got my packet faster than from many domestic webstores (I live in Finland). Will be shopping with Collectif in the future!… Read Full Review

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★★★★☆

“Collectif - a great store for rockin'people”

Written on: 10/01/2012 by linnipin (1 review written)

Collectif have agod range of clothes. Being a lrger lady I find the "stretchy" material used in thewriggle dresses a plus point. Wish they did blokes stuff as well. Clothes always arrive on time and are packed well… Read Full Review

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