Written on: 31/03/2014 by nbDolan406 (1 review written)
I purchased a coat in their online sale which was not sold out when I bought it. A week or more later I received another email to say it was out of stock. A mistake was made on the website or the website hadn't been updated. They gave me a credit note for the full amount which I said I would hang onto in case the coat came back in stock. I checked and checked it didn't. So asked for a refund. However they didn't refund back to my card I bought it from only into my Paypal account. I said I would like it back on my card they said they couldn't. Also there sizes are not great. XXS is a 6 which is tiny and their xs is an 8 which is a big :( Some nice looking items but unreliable sizes and not being able to trust that what you actually order is available is off putting. Also not returning the money to the card it was bought on is not fair.
As rated by our community of reviewers
" Very good " Read More
" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More
" First class service " Read More