Written on: 12/02/2014
Buy from anywhere else! Bought a dress for my mum, £5.50 delivery but it didn't fit. Collectif expect you to pay for recorded return but would cost me nearly £10 in total just for postage! Got proof of postage from Royal Mail but 4 weeks and Collectif STILL don't know where my parcel is as they have moved warehouses and everything is messed up. Customer services no help whatsoever. I would recommend shopping at Lindybop. Less than £3 for postage, all dresses £23 and when one didn't fit, I sent it back (same method as Collectif) and they swapped with FREE postage and I had my replacement within a week. My family all used to buy from Collectif but after many bad experiences and ridiculous postage costs, have started buying from eBay and other stores instead.
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