Cocosa Reviews - www.cocosa.com

★★☆☆☆
2 / 5
24% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“new site is not what it used to be”

Written on: 11/12/2014 by asMiddleton288 (1 review written)

I have been a customer of Cocosa for about 2 years, until they closed. The new version seems to be run by different team, which is not as good as the previous one. I pleced the order and was scheduled for delivery after 17 November. On 20 on november i loged in and found that the order was delivered on 5th November (no notificaiton or delivery messages were sent/left). I also did not get the items. I wrote to the customer services to investigate the issue and they are dealing with it for the… Read Full Review

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★☆☆☆☆

“no possibility to cancel membership”

Written on: 26/11/2014 by Davis152 (1 review written)

I am fighting with them to cancel my membership by they don't want to do that, telling me it is not possible (but perfectly stated in the "Conditions") and claiming the necessity to "keep records". Not that there are any (never bought anything from them). In any case, it's definitely illegal to keep someone else's sensitive data against their wishes. Terrible experience, I hope that in the UK there are consumers' associations that can do something about this kind of behavior. I will be extra… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 24/11/2014 by Asti2 (1 review written)

I completely agree. I used to love Cocosa before and I always got amazing quality bargains from them. Not anymore.... Ordered 3 Thomas Sabo jewellery pieces from them, came in a terrible bubble envelope covered by another plastic envelope. One of the rings was faulty: either the item was counterfeit or damaged in shipping. Submitted a request for return, no answer after a week. Sent another communication via their contact service on-line, received a msg asking to send the pics of the faulty… Read Full Review

Pamplelune's Response to Asti2's Review

Written on: 09/12/2014

It's true, I've been fighting with them on my return and even though they received it, still haven't heard from them. More over, when I got a message on how to return, it said I could use the free post but there was nothing to indicate it so post office wouldn't send it for free; after I contacted them back, was told to pay the shipping cost and I would be reimbursed within 2-3 days, still nothing :(((

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★☆☆☆☆

“Breaching Consumer Law”

Written on: 18/11/2014

What a shame, I used to use Cocosa regularly and it was a fantastic website with bargains galore and an easy returns policy if something didn't fit. When they disappeared I was bereft! When I saw that they had been bought I was excited but unfortunately this is a poor imitation... They do not offer refunds if you cancel within the permitted time which is in clear breach of the Consumer Contracts Regulations. Having asked them consistently why they feel it is acceptable to not adhere to this… Read Full Review

Asti2's Comment

Written on: 24/11/2014

I completely agree. I used to love Cocosa before and I always got amazing quality bargains from them. Not anymore.... Ordered 3 Thomas Sabo jewellery pieces from them, came in a terrible bubble envelope covered by another plastic envelope. One of the rings was faulty: either the item was counterfeit or damaged in shipping. Submitted a request for return, no answer after a week. Sent another communication via their contact service on-line, received a msg asking to send the pics of the faulty item. Sent pictures, received a reply they can either refund 50% and I can keep an item (being broken I don't need a piece of metal for a half price) or refund in full if I return but I will need to submit another Returns request- tried to do that and received an automated msg saying 'You do not have orders available for return. Terrible customer service. And I still have £15 store credit for the item I returned before. if you've invested your money in Cocosa, be aware it's forever their: either buy again or lose your money as your voucher also has expiry date!

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★☆☆☆☆

“counterfeit goods”

Written on: 18/11/2014 by Warehk1972 (1 review written)

don't be fooled and don't register your card details on their site, they will take your money… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 15/11/2014 by Scarlett124 (1 review written)

I've purchased a dress that was incorrectly sized and expect cocosa to pay the returns cost but it is impossible to get a decent response from them. After emailing them I received no response so I sent another email a few days later. This time the response was an email telling me I have a response from them on my account, accompanied by a link. This only took me to my account page with no response from them!! I refuse to shop again with a company with whom I cannot make any decent contact… Read Full Review

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★☆☆☆☆

“FAULTY GOODS”

Written on: 12/11/2014 by LITTLELADY1 (1 review written)

I PURCHASED A JACKET IT WAS FAULTY COULD NOT GET MY ARM IN THE SLEEVE. FOUND IT DIFFICULT TO GET A RESPONSE FROM CUSTOMER SERVICE AS TO WHERE TO SEND THE ITEM THEN HAD AN EMAIL TO SAY I WAS OUT OF TIME! IT ARRIVED ON 3/11/14 I SENT IT CACK ON THE 5/11/14! I NOW HAVE A CREDIT FOR THE JACKET OF $85.00 INSTEAD OF £85.00! I WANT MY MONEY BACK AS THIS BREACHES THE SALE OF GOODS ACT! THERE IS NO-ONE TO TALK TO NO PHONE TO CALL! I HAVE WELL AND TRUELY BEEN HAD! SO BEWARE THIS COULD HAPPEN TO YOU!I… Read Full Review

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★☆☆☆☆

“Not like it used to be”

Written on: 11/11/2014 by Dwayne1978 (1 review written)

I used to order from Cocosa until they closed a few years back. Recently I was pleased to see they had re-opened and placed a order for some shoes. Well, what a difference a few years makes. Gone is the nice packaging, gone is the reliable customer service and frankly the quality of the product makes me think they aren't even genuine. Definitely not what I expected. I have been trying to arrange a return but the frustrating website goes from telling me I have no orders, to working, to not… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 09/01/2014 by Astills12 (1 review written)

Can pick up some bargains but look around first as you will find them just as cheap if not cheaper elsewhere but the customer service is absolutely terrible! I have lost count of the amount of times an incorrect or faulty item has been sent out to me. Last straw was when I had purchased an item that turned out to be faulty after its first use, I rang to complain and return and was told nothing could be done! Worst customer service I have ever experienced! Really not worth the hassle and… Read Full Review

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★☆☆☆☆

“Avoid at all costs, rude and unhelpful”

Written on: 05/10/2013 by Vrgeorge (1 review written)

Disgusting customer service, I am a long time customer but will not be shopping here again. Falsely advertised an item at one price on an e-mail but when u click on the link it was more than double that and they would not honour the price on the e-mail. Think twice about using if customer service is important to u… Read Full Review

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★☆☆☆☆

“Terrible, just Terrible service!!!!! Don't get fooled !”

Written on: 25/07/2013 by boy294 (1 review written)

Just horrible experience. Placed on order and a few hours later they said there was a problem with my payment and asked for my billing address and scan of bank statement. I never had payment problems with my card (Natwest) before. I felt really fishy about this and asked them to cancel this order and do an re-order. As I used a gift card voucher I asked to issue back those credits. They refused to issue back those credits and just cancelled my order. Then there was no follow-up emails what so… Read Full Review

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★☆☆☆☆

“Refunds - like getting blood out of a stone!”

Written on: 11/07/2013 by Frustratedandpeedoff (1 review written)

I've used this company several times, and if you like the item then great, but if you need to return it you'll have a battle to get your refund. I'm still waiting for a refund today(11/7/13) despite sending them signed proof of receipt on the 1/7/13! So far I have called them 4 times and emailed 3 times, and although they apologise NOTHING HAPPENS! This is without doubt the worst mail order company I have dealt with. In future ill stick with the Outnet.com. You can't fault their customer… Read Full Review

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★☆☆☆☆

“not worth the risk”

Written on: 28/06/2013

Shopping from cocosa may be fine if you are 100 percent certain you will like the item and that it will fit properly. Cocosa has a poor return policy that will not reimburse the cost to send the product back. This is a terrible policy considering the company's business is only from online sales. Sadly, my order did not fit me at all and it cost me £13 for nothing! An expensive lesson. It's not worth shopping at cocosa when most shops offer risk-free online shopping, which includes free and… Read Full Review

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★☆☆☆☆

“Appallingly bad!”

Written on: 22/06/2013

I've bought from cocosa before and not had a problem that is until I had to send something back. The I bracelet I purchased was way to small, customer services said that was fine to send it back so off it went first class postage straight back. And that is where the problem lies. I was told it would take upto ten days for my refund to be processed. I thought that was a little long compared to other online sellers but if it took that long it took that long as long as I got my money back I didn't… Read Full Review

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★☆☆☆☆

“Wrong Item Delivered”

Written on: 28/03/2013

I bought an item from this website and was really looking forward to the delivery as great reduction and quite difficult to get in my size. A completely different dress was delivered (multi-coloured instead of black). The package contained a docket with a description of the correct dress on it. When I contacted them today they said it was a warehouse mistake, they would refund but not replace. Goodbye Cocosa, I won't be back!… Read Full Review

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★☆☆☆☆

“Never again!!!!!”

Written on: 24/03/2013

Purchased a knomo bag to use as a baby bag. now 3 weeks before my due date, when the bag still hasnt arrived, I get an e-mail saying 'sorry but they can't ship the order'. Well I'm glad I bothered looking at the preview and spending ages working out which bag was best!!!!!!!!! Never again will I use their site !!!!!!… Read Full Review

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★☆☆☆☆

“I bought two items in the sale section ,these items...”

Written on: 27/02/2013

I bought two items in the sale section ,these items cost 140 pound ,and about 15 hours later the same items I bought went down by 60 pound less .so we phoned the so called custer service up and said it was unacceptable how thay dropped in price that soon ,and asked them if we could have them at the price as we had orderd them ,and explained that it was the same day we had orderd them at a higher price .but thay did not want to no.Thay have lost a very good custermer because of there… Read Full Review

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★☆☆☆☆

“Absolutely pathetic service!!!!!”

Written on: 08/12/2012

I paid £4.95 for delivery of a single item within 2 working days.... 5 days later I was still waiting! The cocosa company uses Hermes couriers which is the worst courier in the uk.... After chasing this twice I was told that the courier could only update within the next four hours, which is absolutely absurd! As a result I will never use them again… Read Full Review

Snappyarcher's Comment

Written on: 10/12/2012

Addendum: having now phoned their customer service line I was told that the item had been given to the wrong courier and then given back to the company... And would now be a further 3 days for delivery! The staff in the customer service dept. are ineffectual so I requested to speak to a supervisor. The supervisor was rude argumentative and equally as ineffectual... On the whole a totally unsatisfactory and unpleasant experience !!!

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