Terrible, just Terrible service!!!!! Don't get fooled !

★★☆☆☆
2 / 5
24% of users recommend this
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boy294's review of Cocosa - www.cocosa.com

★☆☆☆☆

“Terrible, just Terrible service!!!!! Don't get fooled !”

Written on: 25/07/2013 by boy294 (1 review written)

Just horrible experience. Placed on order and a few hours later they said there was a problem with my payment and asked for my billing address and scan of bank statement. I never had payment problems with my card (Natwest) before. I felt really fishy about this and asked them to cancel this order and do an re-order. As I used a gift card voucher I asked to issue back those credits. They refused to issue back those credits and just cancelled my order. Then there was no follow-up emails what so ever. What kind of customer service is that ?! Have never experienced such terrible service. Definitely will never use again. Be aware!

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