Absolutely pathetic service!!!!!

★★☆☆☆
2 / 5
24% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Cocosa - www.cocosa.com

★☆☆☆☆

“Absolutely pathetic service!!!!!”

Written on: 08/12/2012

I paid £4.95 for delivery of a single item within 2 working days.... 5 days later I was still waiting! The cocosa company uses Hermes couriers which is the worst courier in the uk.... After chasing this twice I was told that the courier could only update within the next four hours, which is absolutely absurd! As a result I will never use them again.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Snappyarcher's Comment

Written on: 10/12/2012

Addendum: having now phoned their customer service line I was told that the item had been given to the wrong courier and then given back to the company... And would now be a further 3 days for delivery! The staff in the customer service dept. are ineffectual so I requested to speak to a supervisor. The supervisor was rude argumentative and equally as ineffectual... On the whole a totally unsatisfactory and unpleasant experience !!!

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