Cocosa Reviews - www.cocosa.co.uk

★★☆☆☆
1.6 / 5
71
14% of users recommend this
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Latest Reviews

★☆☆☆☆

“Very Poor Service”

Written on: 21/07/2017 by JoBrook (1 review written)

I ordered a pair of boots in winter 2016/17. They were about three weeks late arriving and when I returned them they were delivered to the wrong address. I began to chase up my refund after a couple of weeks (too late to claim a refund from the Post Office). Neither the post office nor Cocosa wanted to know. I did eventually get a refund through the PO as I appealed successfully but the service I received from Cocosa was polite but very poor and I was fobbed off at every turn. They used to… Read Full Review

Mehran301's Response to JoBrook's Review

Written on: 31/07/2017

Hi good afternoon if u have any contact number for this rubbish website can u pass it to me plz !!im sick of messaging same thing
Thank u

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Jobrook's reply to Mehran301's Comment

Written on: 31/07/2017

Hi,

Sorry to hear you are having problems. I eventually got through to a very helpful person.
Good luck.

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★★★★★

“Excellent products”

Written on: 20/07/2017 by RoryGarrett107 (1 review written)

I ordered on 7 of July some perfumes that was on discount and recived an confirmation email, then I have read some bad reviews from people that didn't recived the orders and I was very disappointed.... I thought is gonna happen to me too because they didn't send me anything else but I have waited thinking is not a big deal. Today I had a big surprise, all my perfumes came perfect packed so I have decided to write a good review for all of you!!!!! I am very happy and I will order again soon… Read Full Review

Irm_Ox's Comment

Written on: 08/08/2017

Whats there delievery charge is you buy and item?

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★★★★★

“brilliant”

Written on: 24/06/2017 by Sen_dipity (1 review written)

I am glad with all my shopping over last 5 years. All the items were of grand quality and I am still wearting them happily. This web emables us to shop designer labels from all over the world at your doorsetp for minimal shipping/delivery cost. Some of the deals I got were amazing - at about 70% off. Would highly recommend :)… Read Full Review

Irm_Ox's Response to Sen_dipity's Review

Written on: 08/08/2017

Hi what where the delievery charges on the Cocasa website?

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★☆☆☆☆

“Terrible experiance”

Written on: 22/06/2017 by Ekwu (1 review written)

I placed an order on the 24th of May 2017, money was taken from my account immediately. Up till now noting has been delivered. I have sent countless of email asking for my order or my refund. No customers services telephone number to contact. Just a generic random emails reply. Checked the website stated that my order has been delivered on a secures location since two weeks ago. Seems this company is up to no good… Read Full Review

Mehran301's Response to Ekwu's Review

Written on: 31/07/2017

Same here I've orders few items n not of them been delivered I've been waiting since may and they just put fail attempt on my tracking part

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★☆☆☆☆

“Totallydisappointed”

Written on: 12/05/2017 by Andersen306 (1 review written)

I have been trying to contact this company on a number of occasions to return damaged items and I have not received anything back, there was no invoice and no return address. Their contact says they will reply in about two days, they don't! I definitely won't shop with them again Don't waste your time or money guys. It seems Corcosa are one f those companies where if it's too good to be true stay clear… Read Full Review

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★☆☆☆☆

“Unreceived order”

Written on: 13/03/2017

I placed an order on 9th march 2017, the website states the order dispatched but I did not receive anything. I have written countless emails but no response. This is terrible, moreso I realised they don't have a telephone contact… Read Full Review

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★☆☆☆☆

“NOT DELIVERED”

Written on: 16/02/2017 by Madalynnx75 (1 review written)

Status saying despatched and delivered. NOT delivered at all. This is the second time that I have had issues. One with a Fred perry order and the second with a candle order. Will never order again. They are cheats and rogues… Read Full Review

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★☆☆☆☆

“CHEATS”

Written on: 21/01/2017 by Trents201 (1 review written)

I placed an order on 7th December. The delivery has been delayed and while they have taken the payment in full, they will not respond as to where the order is and if and when it will be delivered. How is this even legal? They went out of business once before - I hope it happens again - permanently… Read Full Review

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★☆☆☆☆

“Where is my order???”

Written on: 03/12/2016 by Naomiu74 (1 review written)

Ordered an item on 22nd November received confirmation email saying something about they wait until sale ends before processing what's that all about?? since then nothing I emailed them twice still no reply I have used before and been pleased won't use again can't stand being ignored when I've spent hard earned money… Read Full Review

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★☆☆☆☆

“Delivery gone missing”

Written on: 26/11/2016 by wpJensen453 (1 review written)

After reporting delivery did not arrive got response; being investigated. How long should this take? The money was taken the day the order was placed, they are good at that. Nothing seems to work. Get me my goods or give me a refund… Read Full Review

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★☆☆☆☆

“Order done on 5/11/16 and until now the status is the same”

Written on: 25/11/2016 by Moodyce84 (1 review written)

My order have been done on 5th of November and also the payment has been confirmed by PayPal. Today is 25/11 and the staus of the order is in the same way: "Order Date 05 Nov Thank you, your order has been placed in our system." It was supposed to Stock Due on 10 Nov, but until now they did not confirm my order upon receipt of their stock and did not reply to my contact that I asked about what is going on since 5/11/16. Veru bad client service and also online store. Never more!! … Read Full Review

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★☆☆☆☆

“check prices before puchasing”

Written on: 22/11/2016 by KellyDonaldson (1 review written)

Was interested in Estee Lauder product but found it was cheaper to purchase through Estee Lauder website… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 08/11/2016 by KimoraMyrick461 (1 review written)

Really bad!!! I don't think they used to be this awful as I've ordered from them a few years ago. I spent £152 online and have yet to receive the goods (the Hermes- another outrageously bad company- courier claims to have tried 3 times so returned the goods to the retailer!). Never again. I'm unsubscribing, warning everyone to steer clear and most likely taking a case via the small claims court… Read Full Review

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★☆☆☆☆

“No response since (return went missing)”

Written on: 08/11/2016

I am owed over £100 in returns goods arrived very faulty and one wrongly sized. They arranged Hermes to collect my return two weeks ago. Now they say they have not received it and have not answered my messages 8 in total. I am intending to ask PayPal for help and if all else fails trading standards. be aware of this company… Read Full Review

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★☆☆☆☆

“DANGEROUS SITE! ”

Written on: 06/11/2016 by Holmes430 (1 review written)

I cannot get in touch with customer service and nobody cares to track my parcel. I've requested them to give me a refund so many times and still no response after a good couple of months.  Is this even legal? Whoever owns this business should rot in hell.  Please avoid this site!!!!… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 03/11/2016 by Smith283 (1 review written)

Ordered 2 Kardashian bags with a delivery between 5-15 oct emailed them for a tracking number got a reply saying they would contact logistics department after 3 emails they finally admitted that they didn't know where my order was and refunded my money my work colleague is still waiting on her refund and has raised it with PayPal. Avoid this website u r better going online to American stores and shipping it if you want designer stuff cheap at least you know you won't be messed about… Read Full Review

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★☆☆☆☆

“time waster, vile, incompetent”

Written on: 29/10/2016 by Tatiana1 (1 review written)

Ive been battling with them since july 15th 2016!!! I spent over £1000 there!! Sent over 60 messages, i started getting refunds for stuff that never arrived only when i opened 4 cases with paypal. They were over 2 weeks late to collect returns, werent replying for 3 weeks and decided to refund me half of one of the 3 bags i sent returns in! Asked idiotic questions non stop, asked me for website for courier used when they were the ones who arranged it.. Absolute bunch of idiots and… Read Full Review

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★☆☆☆☆

“Fake products”

Written on: 07/09/2016 by EleanorDoherty147 (1 review written)

They sell fake items. Ordered a real expensive bag at £1000! But it turned out to be not even leather. I tried returning it however no reply or refund . Been 4 months I am chasing them for my money back.it. Very unethical business. A friend also ordered from them and items were missing and the ones delivered were fake. Does someone know where I can report them?… Read Full Review

Tatiana1's Comment

Written on: 31/10/2016

If u oaid via paypal open a case and escalate it to a claim right away! even if they do reply claiming they are trying to arrange a courier to collect what you want to return,dont get ur hopes up..ive waited for over 2 weeks since they have me a date of collection which was over a month ago. I opened cases with paypal and money started being refunded. Read my full review. Thx

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★☆☆☆☆

“Only one of three orders successfully delivered.”

Written on: 19/07/2016 by AddicksAddict (1 review written)

I have made three orders from Cocosa in the last few months. Some Moschino swimwear was fine. A Stella McCartney order was cancelled because 'we couldn't get the stock'. Then why did you offer if for sale? Selling things you haven't got is a bad way to run a business. Worst of all was a Jean-Paul Gaultier order. Everything was two sizes too small - ordered UK 12, got UK 8, which was probably because someone got confused between EU sizes and Italian sizes, and four of the ten items were… Read Full Review

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★★★★★

“No problems!”

Written on: 25/06/2016 by krSchofield171 (1 review written)

Ordered a watch with a delivery date of end of June/early July, it arrived 3rd week of June which was a nice surprise. The tracking on the website is good and up to date. They don't email you updates, you do have to check your account on line. The watch arrived nicely packaged and in perfect condition. This was my first order and very pleased with the shopping experience, not to mention the watch was a bargain at less than half price!… Read Full Review

Tatiana1's Comment

Written on: 31/10/2016

I have a reason to believe u work for them, peoole who i know bought from them not obly dont get parcels on time but sometimea none at all

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