Cocosa Reviews - www.cocosa.co.uk

★★☆☆☆
1.6 / 5
63
13% of users recommend this
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Latest Reviews

★☆☆☆☆

“Where is my order???”

Written on: 03/12/2016 by Naomiu74 (1 review written)

Ordered an item on 22nd November received confirmation email saying something about they wait until sale ends before processing what's that all about?? since then nothing I emailed them twice still no reply I have used before and been pleased won't use again can't stand being ignored when I've spent hard earned money… Read Full Review

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★☆☆☆☆

“Delivery gone missing”

Written on: 26/11/2016 by wpJensen453 (1 review written)

After reporting delivery did not arrive got response; being investigated. How long should this take? The money was taken the day the order was placed, they are good at that. Nothing seems to work. Get me my goods or give me a refund… Read Full Review

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★☆☆☆☆

“Order done on 5/11/16 and until now the status is the same”

Written on: 25/11/2016 by Moodyce84 (1 review written)

My order have been done on 5th of November and also the payment has been confirmed by PayPal. Today is 25/11 and the staus of the order is in the same way: "Order Date 05 Nov Thank you, your order has been placed in our system." It was supposed to Stock Due on 10 Nov, but until now they did not confirm my order upon receipt of their stock and did not reply to my contact that I asked about what is going on since 5/11/16. Veru bad client service and also online store. Never more!! … Read Full Review

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★☆☆☆☆

“check prices before puchasing”

Written on: 22/11/2016 by KellyDonaldson (1 review written)

Was interested in Estee Lauder product but found it was cheaper to purchase through Estee Lauder website… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 08/11/2016 by KimoraMyrick461 (1 review written)

Really bad!!! I don't think they used to be this awful as I've ordered from them a few years ago. I spent £152 online and have yet to receive the goods (the Hermes- another outrageously bad company- courier claims to have tried 3 times so returned the goods to the retailer!). Never again. I'm unsubscribing, warning everyone to steer clear and most likely taking a case via the small claims court… Read Full Review

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★☆☆☆☆

“No response since (return went missing)”

Written on: 08/11/2016

I am owed over £100 in returns goods arrived very faulty and one wrongly sized. They arranged Hermes to collect my return two weeks ago. Now they say they have not received it and have not answered my messages 8 in total. I am intending to ask PayPal for help and if all else fails trading standards. be aware of this company… Read Full Review

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★☆☆☆☆

“DANGEROUS SITE! ”

Written on: 06/11/2016 by Holmes430 (1 review written)

I cannot get in touch with customer service and nobody cares to track my parcel. I've requested them to give me a refund so many times and still no response after a good couple of months.  Is this even legal? Whoever owns this business should rot in hell.  Please avoid this site!!!!… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 03/11/2016 by Smith283 (1 review written)

Ordered 2 Kardashian bags with a delivery between 5-15 oct emailed them for a tracking number got a reply saying they would contact logistics department after 3 emails they finally admitted that they didn't know where my order was and refunded my money my work colleague is still waiting on her refund and has raised it with PayPal. Avoid this website u r better going online to American stores and shipping it if you want designer stuff cheap at least you know you won't be messed about… Read Full Review

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★☆☆☆☆

“time waster, vile, incompetent”

Written on: 29/10/2016 by Tatiana1 (1 review written)

Ive been battling with them since july 15th 2016!!! I spent over £1000 there!! Sent over 60 messages, i started getting refunds for stuff that never arrived only when i opened 4 cases with paypal. They were over 2 weeks late to collect returns, werent replying for 3 weeks and decided to refund me half of one of the 3 bags i sent returns in! Asked idiotic questions non stop, asked me for website for courier used when they were the ones who arranged it.. Absolute bunch of idiots and… Read Full Review

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★☆☆☆☆

“Fake products”

Written on: 07/09/2016 by EleanorDoherty147 (1 review written)

They sell fake items. Ordered a real expensive bag at £1000! But it turned out to be not even leather. I tried returning it however no reply or refund . Been 4 months I am chasing them for my money back.it. Very unethical business. A friend also ordered from them and items were missing and the ones delivered were fake. Does someone know where I can report them?… Read Full Review

Tatiana1's Comment

Written on: 31/10/2016

If u oaid via paypal open a case and escalate it to a claim right away! even if they do reply claiming they are trying to arrange a courier to collect what you want to return,dont get ur hopes up..ive waited for over 2 weeks since they have me a date of collection which was over a month ago. I opened cases with paypal and money started being refunded. Read my full review. Thx

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★☆☆☆☆

“Only one of three orders successfully delivered.”

Written on: 19/07/2016 by AddicksAddict (1 review written)

I have made three orders from Cocosa in the last few months. Some Moschino swimwear was fine. A Stella McCartney order was cancelled because 'we couldn't get the stock'. Then why did you offer if for sale? Selling things you haven't got is a bad way to run a business. Worst of all was a Jean-Paul Gaultier order. Everything was two sizes too small - ordered UK 12, got UK 8, which was probably because someone got confused between EU sizes and Italian sizes, and four of the ten items were… Read Full Review

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★★★★★

“No problems!”

Written on: 25/06/2016 by krSchofield171 (1 review written)

Ordered a watch with a delivery date of end of June/early July, it arrived 3rd week of June which was a nice surprise. The tracking on the website is good and up to date. They don't email you updates, you do have to check your account on line. The watch arrived nicely packaged and in perfect condition. This was my first order and very pleased with the shopping experience, not to mention the watch was a bargain at less than half price!… Read Full Review

Tatiana1's Comment

Written on: 31/10/2016

I have a reason to believe u work for them, peoole who i know bought from them not obly dont get parcels on time but sometimea none at all

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★☆☆☆☆

“Where is my order?”

Written on: 09/06/2016 by RylandNicholson181 (1 review written)

Hello, I placed an order for 2 pair of shoes, the money went out quickly. I have been waiting for the shoes with no communication. I have since ordered other things and they have been delivered. I look at their website, where it said it has been dispatched, but I still haven't seen them and no provision for contacting them. What is going on?… Read Full Review

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★★★☆☆

“I received all of my items, they came within 3 weeks,...”

Written on: 06/06/2016 by JaidynMunn345 (1 review written)

I received all of my items, they came within 3 weeks, i ordered a watch on here it was so&co, on here it was for £45 and said it was over £200 pound the original price but when i checked on the official website it cost less and the orignal price was only £100, next time i know to check on the original websites before buying of here, the duvet i ordered was also cheaper on the original website than on here. But over all I've had no issues with receiving my parcels… Read Full Review

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★☆☆☆☆

“They are horrible and they dnt return all your money.”

Written on: 08/05/2016

PLEASE DO NOT SHOP HERE.THEY ARE TERRIBLE!!!!!!!They dnt refund all your money and they are yet to deliver the items.BAD!!! AND NO CONTACT NUMBER… Read Full Review

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★☆☆☆☆

“I found out this site in February and ordered quite a...”

Written on: 29/04/2016 by FaithRoy (1 review written)

I found out this site in February and ordered quite a lot things. I thought This site is Amazing. i also invited my mother to join. But... We spotted these products were ...!!!! ---------------------------- My mom ordered: - 2 x calvin klein belts - 2 x tommy hilfiger polo(requested to return and sent back with own postage, they have no return label, they should even have return free label) ------------------------------- I ordered August Steiner watch it was not genuine, start from the… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 13/04/2016 by Puckett129 (1 review written)

COCOSA do not ever buy from them .Since being taken over from Al Fayeds daughter, they send out wrong items , don't reply to emails and take over 2 months to give you your money back… Read Full Review

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★☆☆☆☆

“Refused to refund money on goods not delivered - BEWARE!”

Written on: 03/04/2016 by Kashn1957 (1 review written)

Cocosa is an on-line company run by what i can only say must be crooks. They accepted my order and took the money in november. The goods never arrived. They have refused to refund me. Terrible customer services who would not assist in anyway. Left us with no option but to involve the ombudsman. Cocoas then refused to speak to the ombudsman. Ombudsman says that the only action left to us is to take cocosa to court. Cocosa have now deleted my order history. Do not use them do not trust them to… Read Full Review

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★★☆☆☆

“Cocosa used to be a good company”

Written on: 19/03/2016 by Jaspers124 (1 review written)

A few years ago I joined cocoa's mailing list as my former boss who is a lawyer had always shopped there. I have received lovely items at a discount and customer service team were always helpful and replied to queries in a prompt and efficient manner. After a few years of buying items (very occasionally as they were still expensive) I then received notification from Cocosa they were closing down. I rang up customer services and they explained her owner was selling up as he was retiring. A while… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 16/02/2016 by Silva35 (1 review written)

I ordered two tops which I was pleased to find had free delivery. I couldn't resist another two items and ordered them the next day to find that I had to pay delivery. I thought it would be too late to ask if it could be added to my original order so left it at that. However, both of my orders arrived together in the same box so I e-mailed to ask if they would refund my delivery charge. I had no reply after two days so I e-mailed again but they haven't bothered to answer. I have ordered from… Read Full Review

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