Cocosa Reviews - www.cocosa.co.uk

★★☆☆☆
1.7 / 5
54
15% of users recommend this
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Latest Reviews

★☆☆☆☆

“Fake products”

Written on: 07/09/2016 by EleanorDoherty147 (1 review written)

They sell fake items. Ordered a real expensive bag at £1000! But it turned out to be not even leather. I tried returning it however no reply or refund . Been 4 months I am chasing them for my money back.it. Very unethical business. A friend also ordered from them and items were missing and the ones delivered were fake. Does someone know where I can report them?… Read Full Review

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★☆☆☆☆

“Only one of three orders successfully delivered.”

Written on: 19/07/2016 by AddicksAddict (1 review written)

I have made three orders from Cocosa in the last few months. Some Moschino swimwear was fine. A Stella McCartney order was cancelled because 'we couldn't get the stock'. Then why did you offer if for sale? Selling things you haven't got is a bad way to run a business. Worst of all was a Jean-Paul Gaultier order. Everything was two sizes too small - ordered UK 12, got UK 8, which was probably because someone got confused between EU sizes and Italian sizes, and four of the ten items were… Read Full Review

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★★★★★

“No problems!”

Written on: 25/06/2016 by krSchofield171 (1 review written)

Ordered a watch with a delivery date of end of June/early July, it arrived 3rd week of June which was a nice surprise. The tracking on the website is good and up to date. They don't email you updates, you do have to check your account on line. The watch arrived nicely packaged and in perfect condition. This was my first order and very pleased with the shopping experience, not to mention the watch was a bargain at less than half price!… Read Full Review

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★☆☆☆☆

“Where is my order?”

Written on: 09/06/2016 by RylandNicholson181 (1 review written)

Hello, I placed an order for 2 pair of shoes, the money went out quickly. I have been waiting for the shoes with no communication. I have since ordered other things and they have been delivered. I look at their website, where it said it has been dispatched, but I still haven't seen them and no provision for contacting them. What is going on?… Read Full Review

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★★★☆☆

“I received all of my items, they came within 3 weeks,...”

Written on: 06/06/2016 by JaidynMunn345 (1 review written)

I received all of my items, they came within 3 weeks, i ordered a watch on here it was so&co, on here it was for £45 and said it was over £200 pound the original price but when i checked on the official website it cost less and the orignal price was only £100, next time i know to check on the original websites before buying of here, the duvet i ordered was also cheaper on the original website than on here. But over all I've had no issues with receiving my parcels… Read Full Review

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★☆☆☆☆

“They are horrible and they dnt return all your money.”

Written on: 08/05/2016

PLEASE DO NOT SHOP HERE.THEY ARE TERRIBLE!!!!!!!They dnt refund all your money and they are yet to deliver the items.BAD!!! AND NO CONTACT NUMBER… Read Full Review

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★☆☆☆☆

“I found out this site in February and ordered quite a...”

Written on: 29/04/2016 by FaithRoy (1 review written)

I found out this site in February and ordered quite a lot things. I thought This site is Amazing. i also invited my mother to join. But... We spotted these products were ...!!!! ---------------------------- My mom ordered: - 2 x calvin klein belts - 2 x tommy hilfiger polo(requested to return and sent back with own postage, they have no return label, they should even have return free label) ------------------------------- I ordered August Steiner watch it was not genuine, start from the… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 13/04/2016 by Puckett129 (1 review written)

COCOSA do not ever buy from them .Since being taken over from Al Fayeds daughter, they send out wrong items , don't reply to emails and take over 2 months to give you your money back… Read Full Review

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★☆☆☆☆

“Refused to refund money on goods not delivered - BEWARE!”

Written on: 03/04/2016 by Kashn1957 (1 review written)

Cocosa is an on-line company run by what i can only say must be crooks. They accepted my order and took the money in november. The goods never arrived. They have refused to refund me. Terrible customer services who would not assist in anyway. Left us with no option but to involve the ombudsman. Cocoas then refused to speak to the ombudsman. Ombudsman says that the only action left to us is to take cocosa to court. Cocosa have now deleted my order history. Do not use them do not trust them to… Read Full Review

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★★☆☆☆

“Cocosa used to be a good company”

Written on: 19/03/2016 by Jaspers124 (1 review written)

A few years ago I joined cocoa's mailing list as my former boss who is a lawyer had always shopped there. I have received lovely items at a discount and customer service team were always helpful and replied to queries in a prompt and efficient manner. After a few years of buying items (very occasionally as they were still expensive) I then received notification from Cocosa they were closing down. I rang up customer services and they explained her owner was selling up as he was retiring. A while… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 16/02/2016 by Silva35 (1 review written)

I ordered two tops which I was pleased to find had free delivery. I couldn't resist another two items and ordered them the next day to find that I had to pay delivery. I thought it would be too late to ask if it could be added to my original order so left it at that. However, both of my orders arrived together in the same box so I e-mailed to ask if they would refund my delivery charge. I had no reply after two days so I e-mailed again but they haven't bothered to answer. I have ordered from… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 13/02/2016 by Ekm123 (1 review written)

Ordered a pair of Christian louboutin shoes and some Revlon products, they didn't hesitate to take payment instantly and week later I received a completely different pair of (hideous) shoes 3 sizes too big and a box full of cream and broken bottles! After 4 days of daily emails with no resoonse they finally responded telling me to put in a return request - well of course I had but it's been showing pending ever since. 19days later still no response. They are a joke and I would never buy from… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 06/02/2016 by Landrover1 (1 review written)

I ordered a jumpsuit before xmas which arrived mid January. I returned it and after several emails to them apparently their warehouse have still have not received it back - 3 weeks later. I have got in touch with my credit card company as I am sick of waiting for a reply to my emails. My credit card co. are going to refund me and put a stop on cocosa's payment and investigate them. Speak to your credit card company is my advise if you can't get your money back… Read Full Review

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★★☆☆☆

“missing orders”

Written on: 25/01/2016 by makaita1 (1 review written)

I ordered shoes, coats, dresses etc all at once. One of the came in different colour it was black when I ordered brown. The blue winter coat ddnt come at all and 2 pair of boots ddnt come as well. I have sent them messages but there was no reply. I have put the trackingn number on the track my orders but it keeps so saying sorry we can't find your order. I am Sooo disappointed… Read Full Review

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★☆☆☆☆

“Missing order”

Written on: 26/12/2015 by ejMcElroy458 (1 review written)

I placed an order for a love moschino hand bag for my mum's Xmas present. The order was supposed to be delivered by 24/12, in time for Xmas. This order hasn't arrived, although when I checked the website to try and track it, it shows as delivered on 22/12. I have emailed cocosa twice but I've had no response. I don't need the hand bag anymore as I've bought an alternative present from a more reliable company. I want a full refund but this company is ignoring all my correspondence… Read Full Review

Goldenbat666's Comment

Written on: 13/01/2016

Sorry to hear about your bad experience - I am another mistreated consumer and a few of us have got together to create a page to bring awareness of Cocosa's unacceptable practice - please feel free to contribute.

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Landrover1's Comment

Written on: 06/02/2016

I have had an issue with a jumpsuit and sent it back - several emails later saying they haven't received it 3 weeks after, I have informed my credit card company and they have put a stop on the payment and credited me and they are going to investigate - get in touch with your credit card company.

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★☆☆☆☆

“bad customer service”

Written on: 10/12/2015 by beatrixe (1 review written)

Bought a necklace - was so disapointed with the quality and was over priced. no customer service to contact - sent an imail and never had any reply from cocosa then started to wonder if the company was genuine. i will never buy from cocosa again even less to recommend to a friend… Read Full Review

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★☆☆☆☆

“Don't waste your time! ”

Written on: 12/10/2015 by Db28 (1 review written)

Ordered an item for delivery by 9 sept. After waiting for ages was informed that the item had arrived on 19 sept. Then on the 8 Oct when I logged it to my account it said refunded. Never received any emails about this. I did message cocosa and was given some useless explanation! My advice is don't bother ordering, there are other sites who sell more or less same items , such as brand alley and secret sales, both are excellent… Read Full Review

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★☆☆☆☆

“Terrible customer services!”

Written on: 16/09/2015 by hedinerdrum (3 reviews written)

I had ordered 2 pairs of glasses, one Jil Sander and one Todd and some cosmetics from Cocosa. I received the Cosmetics on August 27th. I then went on holiday and when i came back i was surprised my glasses had still not arrived. I looked at the estimated dispatch date and there i found a tracking number saying: "Delivered through letterbox"! We have a small normal opening in the front door, no parcel could fit through!!!!! I have written to Cocosa 4 times about it, they have yet to reply! Very… Read Full Review

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★☆☆☆☆

“Not at all impressed”

Written on: 27/08/2015 by ashopper (3 reviews written)

I was a customer of the old Cocosa which was great. Since it was re opened by different owners I only had the chance to shop there twice and on both counts my shopping resulted in complete annoyance. Fisrt order I purchased a pair of sunglasses which took a month and half to arrive (I expected the order to take some time) but when they eventually turned up at no notice ( no prior communication of any sort to advise the order was on its way or being delivered !!! no one does this, on what… Read Full Review

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★☆☆☆☆

“Advertising 18ct Gold that is not 18ct Gold ”

Written on: 22/08/2015 by Hamiltonht101 (1 review written)

Advert today for 18ct Gold. However the pieces are just gold plated. Very misleading… Read Full Review

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