Cocosa Reviews - www.cocosa.co.uk

★★☆☆☆
1.7 / 5
48
13% of users recommend this
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Latest Reviews

★☆☆☆☆

“I found out this site in February and ordered quite a...”

Written on: 29/04/2016 by FaithRoy (1 review written)

I found out this site in February and ordered quite a lot things. I thought This site is Amazing. i also invited my mother to join. But... We spotted these products were ...!!!! ---------------------------- My mom ordered: - 2 x calvin klein belts - 2 x tommy hilfiger polo(requested to return and sent back with own postage, they have no return label, they should even have return free label) ------------------------------- I ordered August Steiner watch it was not genuine, start from the… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 13/04/2016 by Puckett129 (1 review written)

COCOSA do not ever buy from them .Since being taken over from Al Fayeds daughter, they send out wrong items , don't reply to emails and take over 2 months to give you your money back… Read Full Review

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★☆☆☆☆

“Refused to refund money on goods not delivered - BEWARE!”

Written on: 03/04/2016 by Kashn1957 (1 review written)

Cocosa is an on-line company run by what i can only say must be crooks. They accepted my order and took the money in november. The goods never arrived. They have refused to refund me. Terrible customer services who would not assist in anyway. Left us with no option but to involve the ombudsman. Cocoas then refused to speak to the ombudsman. Ombudsman says that the only action left to us is to take cocosa to court. Cocosa have now deleted my order history. Do not use them do not trust them to… Read Full Review

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★★☆☆☆

“Cocosa used to be a good company”

Written on: 19/03/2016 by Jaspers124 (1 review written)

A few years ago I joined cocoa's mailing list as my former boss who is a lawyer had always shopped there. I have received lovely items at a discount and customer service team were always helpful and replied to queries in a prompt and efficient manner. After a few years of buying items (very occasionally as they were still expensive) I then received notification from Cocosa they were closing down. I rang up customer services and they explained her owner was selling up as he was retiring. A while… Read Full Review

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★★☆☆☆

“Appalling Customer Service”

Written on: 16/02/2016 by Silva35 (1 review written)

I ordered two tops which I was pleased to find had free delivery. I couldn't resist another two items and ordered them the next day to find that I had to pay delivery. I thought it would be too late to ask if it could be added to my original order so left it at that. However, both of my orders arrived together in the same box so I e-mailed to ask if they would refund my delivery charge. I had no reply after two days so I e-mailed again but they haven't bothered to answer. I have ordered from… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 13/02/2016 by Ekm1 (1 review written)

Ordered a pair of Christian louboutin shoes and some Revlon products, they didn't hesitate to take payment instantly and week later I received a completely different pair of (hideous) shoes 3 sizes too big and a box full of cream and broken bottles! After 4 days of daily emails with no resoonse they finally responded telling me to put in a return request - well of course I had but it's been showing pending ever since. 19days later still no response. They are a joke and I would never buy from… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 06/02/2016 by Landrover1 (1 review written)

I ordered a jumpsuit before xmas which arrived mid January. I returned it and after several emails to them apparently their warehouse have still have not received it back - 3 weeks later. I have got in touch with my credit card company as I am sick of waiting for a reply to my emails. My credit card co. are going to refund me and put a stop on cocosa's payment and investigate them. Speak to your credit card company is my advise if you can't get your money back… Read Full Review

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★★☆☆☆

“missing orders”

Written on: 25/01/2016 by makaita1 (1 review written)

I ordered shoes, coats, dresses etc all at once. One of the came in different colour it was black when I ordered brown. The blue winter coat ddnt come at all and 2 pair of boots ddnt come as well. I have sent them messages but there was no reply. I have put the trackingn number on the track my orders but it keeps so saying sorry we can't find your order. I am Sooo disappointed… Read Full Review

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★☆☆☆☆

“Missing order”

Written on: 26/12/2015 by ejMcElroy458 (1 review written)

I placed an order for a love moschino hand bag for my mum's Xmas present. The order was supposed to be delivered by 24/12, in time for Xmas. This order hasn't arrived, although when I checked the website to try and track it, it shows as delivered on 22/12. I have emailed cocosa twice but I've had no response. I don't need the hand bag anymore as I've bought an alternative present from a more reliable company. I want a full refund but this company is ignoring all my correspondence… Read Full Review

Goldenbat666's Comment

Written on: 13/01/2016

Sorry to hear about your bad experience - I am another mistreated consumer and a few of us have got together to create a page to bring awareness of Cocosa's unacceptable practice - please feel free to contribute.

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Landrover1's Comment

Written on: 06/02/2016

I have had an issue with a jumpsuit and sent it back - several emails later saying they haven't received it 3 weeks after, I have informed my credit card company and they have put a stop on the payment and credited me and they are going to investigate - get in touch with your credit card company.

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★☆☆☆☆

“bad customer service”

Written on: 10/12/2015 by beatrixe (1 review written)

Bought a necklace - was so disapointed with the quality and was over priced. no customer service to contact - sent an imail and never had any reply from cocosa then started to wonder if the company was genuine. i will never buy from cocosa again even less to recommend to a friend… Read Full Review

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★☆☆☆☆

“Don't waste your time! ”

Written on: 12/10/2015 by Db28 (1 review written)

Ordered an item for delivery by 9 sept. After waiting for ages was informed that the item had arrived on 19 sept. Then on the 8 Oct when I logged it to my account it said refunded. Never received any emails about this. I did message cocosa and was given some useless explanation! My advice is don't bother ordering, there are other sites who sell more or less same items , such as brand alley and secret sales, both are excellent… Read Full Review

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★☆☆☆☆

“Terrible customer services!”

Written on: 16/09/2015 by hedinerdrum (3 reviews written)

I had ordered 2 pairs of glasses, one Jil Sander and one Todd and some cosmetics from Cocosa. I received the Cosmetics on August 27th. I then went on holiday and when i came back i was surprised my glasses had still not arrived. I looked at the estimated dispatch date and there i found a tracking number saying: "Delivered through letterbox"! We have a small normal opening in the front door, no parcel could fit through!!!!! I have written to Cocosa 4 times about it, they have yet to reply! Very… Read Full Review

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★☆☆☆☆

“Not at all impressed”

Written on: 27/08/2015 by ashopper (3 reviews written)

I was a customer of the old Cocosa which was great. Since it was re opened by different owners I only had the chance to shop there twice and on both counts my shopping resulted in complete annoyance. Fisrt order I purchased a pair of sunglasses which took a month and half to arrive (I expected the order to take some time) but when they eventually turned up at no notice ( no prior communication of any sort to advise the order was on its way or being delivered !!! no one does this, on what… Read Full Review

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★☆☆☆☆

“Advertising 18ct Gold that is not 18ct Gold ”

Written on: 22/08/2015 by Hamiltonht101 (1 review written)

Advert today for 18ct Gold. However the pieces are just gold plated. Very misleading… Read Full Review

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★☆☆☆☆

“Will never purchase from cocosa”

Written on: 19/07/2015 by Phoebej380 (1 review written)

It's been nearly 3 weeks since I ordered a bag which has been held at the delivery company's service centre for long. Although I provided the correct home address, the courier company contacted to say the address provided was incorrect. I queried cocosa' customer centre about the whereabouts of the percel twice. They took average 3 working days to reply, so slow and the messages were poor. I still have not received the goods.... I'll never shop on this site again. Everyone, stay away from… Read Full Review

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★☆☆☆☆

“Complete Rubbish”

Written on: 06/07/2015 by 177Serrano (1 review written)

I have had several orders here and quality of items arriving can be poor if they even arrive at all. After holding onto money for months orders are often cancelled. I have had an order cancelled 2 weeks ago to find the exact same item has been readvertised on their website and is for sale right now… Read Full Review

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★☆☆☆☆

“STAY CLEAR ...COCOSA.CO.UK (cocosa.com no longer exist)”

Written on: 13/05/2015 by vhSmith1964 (1 review written)

Don't confused cocosa.com with the latest cocosa.co.uk because this is entirely different company. Cocosa.com was brilliant and customer service is excellent but sadly it was closed down. Cocosa.co.uk is a separate company, COCOSA was purchased because of its huge numbers of subscribers all around the world, the database alone containing all members names and email addresses must be worth a fortune to the new owners. They have exploited this and created cocosa.co.uk website, a virtual shop with… Read Full Review

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★★★★☆

“Refund”

Written on: 02/05/2015 by 364Clancy (1 review written)

I ordered a pair of valentino sunglasses. It was delivered after 4 weeks. The mobile app kept me updated every step of the way. However the item wasn't what I thought it was. When I googled cocosa returns - I was shocked to read all the bad reviews. This was the first time I've ordered from cocosa and I was super worried. I followed the steps to do the return and in less than a week the item was returned and refund paid into my account. It wasn't a bad experience for me at all. I hope cocosa… Read Full Review

Scarletemp's Comment

Written on: 13/05/2015

I bet you work for Cocosa.co.uk, 4 STAR you must be joking, they don't deserve a single star from where I'm standing, I am still waiting for the goods I ordered beginning of April 2015 and not receive a refund either (we are talking about COCOSA.CO.UK because cocosa.com closed down 2 years ago). This company don't have the stock but rather use the customer money to purchase what's advertise on their website, and in my experience as well as others we have yet to receive the goods we ordered and the company don't have an address and telephone number and the only way to communicate and get in touch with them is by email via the website "contact us".

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Retailthat's Comment

Written on: 07/12/2015

I Agree with Scarletemp's comment, you must work for them. I made an order which took 3 months to arrive, however the Vans were packed incorrectly, one foot bigger than the other and the other order is yet to arrive!! And I have sent several emails and no response from them. This company should be reported to Trading Standards. If enough people report them they will be investigated or better still shut down,

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★☆☆☆☆

“appalling”

Written on: 10/04/2015 by ciLeblanc33 (1 review written)

Stay away - no customer service; no returns; no stock.... this company will not last long and it will probably take my money with it!… Read Full Review

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★☆☆☆☆

“Cocosa refusing a refund for item not received ”

Written on: 19/03/2015 by Sark03 (1 review written)

i am in constant communication with this company as My Yodel apparently left the items outside my door on a busy street on Saturday. unsurprisingly no parcel there when i returned that evening. Cocosa keep trying to hedge saying we need 3 business days then we need 7 business datas and meanwhile they hold £143 of my money. there is absolutely no contact number although I have requested this and they keep sending asinine emails. i am on the point of reporting them to Ofcom and ano other… Read Full Review

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