Pretty useless

Cocosa - www.cocosa.co.uk
★★☆☆☆
1.6
14.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

superdv's review of Cocosa - www.cocosa.co.uk

“Pretty useless”

★★☆☆☆

written by superdv on 19/10/2017

Some very good prices ... & some you can find cheaper elsewhere so do your homework first.

The biggest problem is that they take your order - and your money - before they know if they can fulfil it. Out of the 2 orders I have made, each time they have been unable to provide everything ordered BUT they don't tell you until about 2 weeks after the order has been placed. Not only that but they lie when you check the progress of your order. Having checked the progress of both these orders, both times it showed that stock had arrived & the order was packed & ready to be despatched. Both times I got an email the next day saying that items couldn't be sent as they were out of stock.... &, lo & behold the progress of the order had been changed to only just having been packed that day. When I contacted customer service, they deliberately evaded the question as to why they mislead you this way. NOT impressed.

So - if you don't mind when or if you get your goods, then go ahead but I'd not waste your money

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Joscorsimotto's Response to superdv's Review

Written on: 03/01/2018

I agree Cocosa is not a reliable or trustworthy online shop. I DON'T RECOMMEND THEM.

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