Very Poor Service

Cocosa - www.cocosa.co.uk
★★☆☆☆
1.6
14.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

JoBrook's review of Cocosa - www.cocosa.co.uk

“Very Poor Service”

★☆☆☆☆

written by JoBrook on 21/07/2017

I ordered a pair of boots in winter 2016/17. They were about three weeks late arriving and when I returned them they were delivered to the wrong address. I began to chase up my refund after a couple of weeks (too late to claim a refund from the Post Office). Neither the post office nor Cocosa wanted to know. I did eventually get a refund through the PO as I appealed successfully but the service I received from Cocosa was polite but very poor and I was fobbed off at every turn. They used to be fantastic but I presume they have been taken over and the new culture leaves a lot to be desired.

  • Pair of boots - £120.00

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Mehran301's Response to JoBrook's Review

Written on: 31/07/2017

Hi good afternoon if u have any contact number for this rubbish website can u pass it to me plz !!im sick of messaging same thing
Thank u

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Jobrook's reply to Mehran301's Comment

Written on: 31/07/2017

Hi,

Sorry to hear you are having problems. I eventually got through to a very helpful person.
Good luck.

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Joscorsimotto's reply to Mehran301's Comment

Written on: 03/01/2018

Agree. I also sent the same message at least 4 times, but no reply from them

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