Written on: 25/07/2013 by boy294 (1 review written)
Just horrible experience. Placed on order and a few hours later they said there was a problem with my payment and asked for my billing address and scan of bank statement. I never had payment problems with my card (Natwest) before. I felt really fishy about this and asked them to cancel this order and do an re-order. As I used a gift card voucher I asked to issue back those credits. They refused to issue back those credits and just cancelled my order. Then there was no follow-up emails what so ever. What kind of customer service is that ?! Have never experienced such terrible service. Definitely will never use again. Be aware!
As rated by our community of reviewers
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