Written on: 07/12/2012 by zoeanne999
bought a knee length dress for my daughter £110 she found out the following day that the ball she was going to needed a long dress. Returned dress to Coast un opened still sealed in tissue paper in bag and with receipt. They tore it open in front of me and claimed it was in an unsaleable condition and had been worn ! The staff were rude , the managaress complained I was keeping her from her lunch hour, and the other shop girl said this happens all the time we had a girl stand here and cry last week so we suggested she sell it through ebay!!!! I am furious as I cant prove she hasnt worn it . All I can say is the dress was in good enough condition to sell to me but not good enough to take back.
I plan to tell all my friend about my experience and hope they all shop elsewhere .
As rated by real users