Written on: 20/06/2012 by 8080 (1 review written)
I recently saw a dress for a wedding advertised on Coast upcoming SS12 collection and clicked the email when this is in stock. As i had not heard anything and the website was still saying this i went into a branch to ask when this would be out. They told me that i would never have had been contacted as Coast makes dresses that are exclusively sold in Debenhams and nowhere else. Also that the dress had been out since march and was now all sold out. Firstly they never advise this and they should not lead people up the garden path saying they will contact you. I now have to go out and search for an alternative. To top it all Coast have now closed their customer services phone lines and you can only comunicate with them via email, and a reply...if they fancy replying is not forth coming. I have shopped with them for 10 years and have never know such poor customer service i can only think they have been taken over or they now have some very shabby new manangement, something is seriously going wrong with this company.Be warned do not trust their website!!!!
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