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Asked by gugelhupf on 27th December 2013 Report this content
I bought an evening dress from coast online in October 2012 ,I paid £180 ,the dress has been worn twice , I took the dress to my local reputable dry cleaner they checked the care instruction label that had the letter P for dry cleaning and put the dress in a mesh bag before putting in machine , there was a stain on the dress which they spot cleaned .When I went to pick up the dress they told me and I could see that colour has been stripped out of the dress and the care label should have had a P with a line below for special dry cleaning . I do not have the receipt but I have my bank statement as proof of purchase . I would appreciate your help in this matter .

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