Excellent quality, shame about delivery

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Clothes2Order - www.clothes2order.com

★★★☆☆

“Excellent quality, shame about delivery ”

Written on: 05/11/2013

The quality and process of ordering the goods was excellent, however, I paid for the 4 day express delivery and when they arrived there was a hoodie missing. I phoned to check and was assured that the missing garment would be there the next day. I was leaving for the trip on the Saturday so needed the hoodie by Friday. By Wednesday of that week the hoodie had still not arrived. When I phoned AGAIN I spoke to a very helpful customer service agent who removed the 4 day express delivery charge and told me to call back if i didnt have an email confirming time of delivery by 10am on the friday. The confirmation came and the hoodie was delivered in time. I felt as if I hadnt chased it then I would have been leaving for my trip with one very disappointed student.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review