Written on: 23/07/2013 by Cateringheaven
I ordered my goods on the 7th June, I received 2 items of a 10 item order so I phoned and was told the rest would turn up within 24 hours so I waited in the following day for goods to not turn up. Then my order was cancelled by the system so it took a long time to process the order again and again I was promised it within a few days which did not happen.
I finally received a delivery on the 17th July still 3 items missing. I phoned to complain, explained that I needed the missing items as they were staff uniforms at the weekend. I was told someone would phones back to sort it out. Nobody called back until the 19th (Friday) and they failed to get me my uniforms in time leaving my company looking silly without uniforms. I lost brand awareness at the event I was working and I still haven't received my full order and it is now the 23rd July.
With all the time sorting this out and waiting in for deliveries that haven't shown up and the loss of thousands of people seeing my brand name on my staff uniforms I estimate that I have lost in excess of £1000 of work and lost labour time.
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