written by AnnabelleKelley91 on 12/02/2016
Purchased a pack of 4 Silentnight pillows through Wowcher, which is a first experience and which I had to go the Chums site, put in my voucher number to purchase. The site did not accept the Wowcher code and after several attempts, somehow the wording 'voucher code' came up in the box and which I then put in the code which it accepted - now why didn't I know I had too put in 'voucher code'! There was a £4.99 delivery charge which I attempted to pay but the site did not accept my details. I rang Chum and the receptionist said she would put me on hold - I said I wasn't happy with this as they were charging 10p per minute. She said she would ring me back, which, in all fairness she did, 3 times. Firstly she asked me for a customer number - I gave her all the numbers that Wowcher had given me but their system didn't seem to recognise any. I asked if I could pay her the £4.99 over the phone - no, you can only do it online. Eventually she rang me back to say the payment had gone through - when I asked what was the problem (as I thought maybe my account had been hacked and had no money in the account). She said they had lots of problems with the Wowcher codes - I reminded her that it wasn't the code that was the problem now, but them accepting my payment details. I spent my entire lunch break sorting this out. I have now had a card through my letterbox to say I have a parcel (within just a few days); however, it would have been nice if it was delivered to my works address as I had requested! I won't use them again! I can't review the goods as I am now having to run around to collect the parcel because it wasn't delivered to the correct address.
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