very poor customer service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Chums www.chums.co.uk

★★☆☆☆

“very poor customer service”

Written on: 03/10/2013

I paid for item online, my bank tells me the money has been taken from my account but Chums web tells me that cannot process the order. Tried calling them on a PREMIUM RATE telephone number, eventually spoke to an advisor who said they would call me back next day at 9am, it is now 10.48 still no call. So in short they have my money but cannot process my order. WHY? Such a shame as the product is good but the company is badly let down by poor customer service!!!

  • bras

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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