mess up with cards & charging

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grahamgas's review of Chums www.chums.co.uk

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“mess up with cards and charging”

Written on: 25/04/2013 by grahamgas (1 review written)

ordered a pair of cargo trousers 19.9.13 at £14.99 plus postage total £19.94. Received confirmation email. Chums withdraw £34.94 from my account and state my daughter has ordered cardigan on my card. After talking to them I explain daughter couldn't use my card. Phoned back and had calls listened to [as they say]Call was returned and found my daughter had used her own card and chums had the money then they reckoned they overcharged me in error. I have demanded my £15 difference back as sap and told them of the upset it had caused my daughter and myself trying to sort this
mess up out.
Last year they sent the wrong size trousers on an order, suffice to say I will not use chums again.

  • trousers £19.94 incl postage

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