Written on: 18/08/2012 by MRS.SIMMS.DAUGHTER
My 77 year old mother bought a three piece suite in July last year, the cushions were all odd sizes, it is sooo uncomfortable to sit on then just before the guarantee ran out the springs broke in one of the chairs, they are fobbing her off now saying she is not entitled to her money back and that the manufacturers will arrange to come and fix it, this was two months ago and she hasnt heard anything since. I am writing to the furniture ombudsman as the customer service is a disgrace and considering it cost £1,100 I hope we can get some satisfaction through legal action....
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