Decent products but buyers beware

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★☆☆☆☆
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Guest's review of Chums www.chums.co.uk

★★☆☆☆

“Decent products but buyers beware”

Written on: 09/01/2012

I have ordered twice from them and they delivered both products within a reasonable time. The first product I was happy with but the second product did not quite fit properly so I sent it back within 7 days. Unfortunately I was refunded for the product, but not the postage costs. This policy for me contradicts the 'spirit' of the Distance Selling Regulations, which is disappointing. Thus beware that you will not be refunded postage for returns unless it is faulty or damaged.

  • Trousers

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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