hidden charge to give Chums my business & money

Click here if this is your business
★☆☆☆☆
1.4 / 5
9.1% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

raheny47's review of Chums www.chums.co.uk

★★☆☆☆

“hidden charge to give Chums my business and money”

Written on: 31/10/2011 by raheny47 (1 review written)

As usual,delivery time was as promised and prompt,but,BEWARE!!! the 10p per minute call charge to place your order.
After 5 attempts on the 18th October to actually speak to someone,2 of which were just cut off in mid-call,i've just checked on my call charges for my phone,and the calls cost £8-00!!
When this is added to the cost of the order.i.e.£59.97+£4-25p&p= ££64-22
a total of £72-22 is arrived at.
Why,in heaven's name,are people being charged 10p per minute to give ANY company business?Should they not set up a Freephone number to give people a little more incentive to spend??
As a regular customer of Chums for a good few years now,they've recieved their last order from me unless that ridiculous 10p per minute rip-off phone charge is scrapped,and i WILL be chasing a refund for the cost of placing the order,but i'll do it by email,not on a probable 10p per minute call to their Customer Services.

  • 2x Jersey tops £39-98 1x Quad Walker £19-99

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review