Items sent back in June - Refund notified now!!

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★★☆☆☆
1.5
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Guest's review of Brand Alley - www.brandalley.co.uk

“Items sent back in June - Refund notified now!!”

★☆☆☆☆

written by on 26/08/2014

I have today just received notification for items that I ordered in May, arrived in June and sent back the following day and today August 26, I have been notified that I am due a refund and my payment method will be credited within 3-5 working days which will make it September!!!

How is such bad service possible. I am waiting till my refund is back in my account and then I am deleting my profile. BTW people, most of their stuff you can find in TK MAXX.

  • Price candles £62.00

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Chriskinner's Comment

Written on: 13/09/2014

Agree. I always have to chase up refunds, even when they have sent the wrong item so are at fault. Recently had to reclaim over £120 for items that had been outstanding for over three and four months. I returned a wrongly sent item a month ago, with confirmation from Collect but will now have to chase up my refund yet again. I too shall give them a miss.

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