Appalling service for delivery & returns

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JuniorHollis1958's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“Appalling service for delivery and returns”

Written on: 19/04/2014 by JuniorHollis1958 (1 review written)

An order I placed in February for delivery within 3 weeks never arrived. 5 weeks later I was told it had been shipped and then 2 weeks after that when I chased AGAIN, was told it wasn't coming as payment had been declined - when were they going to inform me? On over 3 occasions I had returned goods and had to chase for payment. They informed me I needed to send Proof of Posting as there was no record of the goods being returned. I had proof of posting but how does this happen every time. Shocking service.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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