Written on: 18/02/2014
I have been using Brand Alley for about 3 years but my order last November will be the last time I ever touch this company. I know the delivery time is always 21+ days which was ok but it was a Christmas present and when it just stayed in 'processing' for 20 days I got nervous and cancelled tried to cancel my order on the 28th November. I got no reply to my first email so sent another 4 days later and received a reply saying my order had been cancelled and my money would be back within 3-5 working days.....to cut a very long story short I finally got my money back on the 14th February after sending a letter informing them I was starting court proceedings against them.
Its a shame because the products were always good but this has put me off internet buying completely.
As rated by our community of reviewers
" Awesome as always " Read More
" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More
" First class service " Read More