Awful company. Please don't use them

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★★☆☆☆
1.5 / 5
13% of users recommend this
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  • Customer Service

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Guest's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“Awful company. Please don't use them”

Written on: 18/02/2014

I have been using Brand Alley for about 3 years but my order last November will be the last time I ever touch this company. I know the delivery time is always 21+ days which was ok but it was a Christmas present and when it just stayed in 'processing' for 20 days I got nervous and cancelled tried to cancel my order on the 28th November. I got no reply to my first email so sent another 4 days later and received a reply saying my order had been cancelled and my money would be back within 3-5 working days.....to cut a very long story short I finally got my money back on the 14th February after sending a letter informing them I was starting court proceedings against them.

Its a shame because the products were always good but this has put me off internet buying completely.

  • £60.45

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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