UTTERLY INCOMPETENT

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  • Customer Service

  • Quality of website

  • Value For Money

lwhitaker's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“UTTERLY INCOMPETENT”

Written on: 20/01/2014 by lwhitaker (1 review written)

This company's approach to customer service is staggeringly incompetent, They take the money for your goods, which they then fail to deliver. You cancel the goods and request a refund. Months later, the goods ( by now unwanted ) arrive, despite you having received several acknowledgements that they have been cancelled and that a refund is being processed. Now they refuse to process a refund until you return the goods which they sent you, long after you had cancelled them. Do you trust these charlatans to refund the money, or hang on to the goods even though you no longer want them. My advice - don't EVER deal with this retailer, no matter how tempting their offers. They should not be allowed to trade - their attitude to customer service is nothing short of disgusting.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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