WHAT A MESS SINCE THIS NEW BUYOUT.

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Guest's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“WHAT A MESS SINCE THIS NEW BUYOUT.”

Written on: 12/12/2013

i HAVE BEEN A LOYAL CUSTOMER FOR A NUMBER OF YEARS, THAT IS SINCE THEY WERE IN FRANCE AND THEN TRANSFERRED TO LONDON BUT UNTIL RECENTLY HAVE FOUND THIS COMPANY TOTALLY USELESS! THE NEW TEAM SEEM TO HAVE RUIN THIS COMPANY AND HAVE NO IDEA ABOUT CUSTOMER SERVICE OR DELIVERY TIMES. RECENTLY I ORDERED A PAIR OF DESIGNER TROUSERS WHICH WERE SUPPOSED TO BE FOR MY BIRTHDAY ONLY TO FIND IN THE SECOND WEEK OF DECEMBER THEY COULD NOT FULFIL THE ORDER, MY BIRTHDAY BEING THE SECOND WEEK OF NOVEMBER, THE ORDER WAS PLACED EARLY OCTOBER! THE OTHER ITEM WAS DELIVERED WHICH WAS VERY SMALL BUT THEY DID NOT REFUND THE POSTAGE AND PACKING SO PROBABLY I PAID THE SAME AMOUNT AS THE DEPARTMENT STORE WOULD CHARGE. I HAVE SAID GOODBYE AND I WOULD ADVISE ANYONE ELSE TO DO THE SAME. IF I WAS ONE OF THE NEW INVESTORS IN THIS BRAND, I WOULD BE CONCERNED.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

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