What has happened to Brand Alley?

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“What has happened to Brand Alley?”

Written on: 12/11/2013

Dear oh Dear!

what has happened to Brand Alley? I have purchased loads of things from this site over the last two years and with only the minor problems you would expect, but since the new website has been launched trying to buy anything is a complete nightmare. The pages take ages to load you can only view a few items at a time, then you have to reload the page with a few more. There is nothing on the order to say when the expected delivery is, like there use to be. I have been waiting for an order to arrive which is now overdue, stand email replies are sent back with no useful information on and its impossible to get through to speak to anyone just an automated message! I have no idea when I might receive the order and seems little recourse either.

Brand Alley sort yourselves out and really if it 'ain't broke don't fix it' would apply in this case. I liked the old website, I hate the new website and if you don't do something to fix it and soon I suspect your customers will be shopping elsewhere.

  • Dress

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Aeronca's Comment

Written on: 14/11/2013

My experience exactly. Still trying to find out where my last order has gone; the daily offers arrive as if nothing is wrong, the website blog has been updated as if their world is hunky dory but something(s) clearly is very wrong indeed.

The old website worked and worked well. Now the sort function doesn't, navigation between pages is laborious, especially if one clicks on a particular item.

All fur coat and no knickers.

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