Customer service - nil

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  • Customer Service

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sgrobby's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“Customer service - nil”

Written on: 21/02/2013 by sgrobby (1 review written)

Yes there is very good product on there but half the time they cancel your order, then there is the we have only half your order and then there is today the yes you moved house months ago and changed your address we still decided to send it to your old address and as we are in the wrong we wont send it out again we will keep your money until it is recieved back in our depot and refund you. Bearing in mind you had my money for the 3 months it has taken you to send out the order. 4 emails before get a response with no apology and its in two lines. Refund will come when good recieved back. Useless....

  • clothes

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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