Written on: 23/09/2012
I have been a Brand Alley customer for several years and have ordered quite a few items. Yes there is a delay in receiving the goods but this is fully explained at the time of ordering so I can't understand why people complain about it ! All of the items I have received have been of good quality and as described, and any time I have returned an item I have been given a refund very quickly. The customer service team are helpful and friendly - I phone them rather than email. I recently had a query about a handbag which I had received and they went out of their way to sort it out for me, phoning me to keep me up to date. So again I don't see why people are complaining about customer service - they are efficient and easy to contact. They are a good company and I would recommend them to anyone.
As rated by our community of reviewers
" Good but getting pricey " Read More
" Do not order from this site " Read More
" Musthave for nerds " Read More
" 2nd Rate company selling 3rd Rate goods " Read More
" VERY poor service. " Read More