NEVER AGAIN!!!!

★★☆☆☆
1.6 / 5
13.9% of users recommend this
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Guest's review of Boohoo - www.boohoo.com

“NEVER AGAIN!!!!”

Written on: 18/02/2014

I am absolutely furious and disgusted with boohoo. I ordered some clothes for my daughter (For The First Time With Boohoo) who is going to a really important party tonight (Tuesday The 18th Of February) I ordered on Saturday The 22nd and paid for NEXT DAY delivery. We waited all day yesterday but nothing came. It is now Tuesday 4pm and STILL no Delivery!!!!! My daughter has already left for the party now absolutely sobbing her heart out with no new clothes to wear. I emailed boohoo several times as they don't have a phone number only to get a short email back saying they'll refund the delivery charge. I have had no explanation or Apology from them and STILL NO DELIVERY!!!! Boohoo have ruined my daughters big night out. We will NEVER order from them again. Worst Service EVER!!!!!

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Boohoo.com's Comment

Written on: 19/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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