Thank-you for my additional 50 dollar custom charge

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jecjc's review of Boohoo - www.boohoo.com

“Thank-you for my additional 50 dollar custom charge”

Written on: 30/01/2014 by jecjc (1 review written)

I just ordered 5 things off boohoo, three pairs of leggings and two tops. So I chose the three day delivery so I could wear it this weekend and I got slammed with almost a fifty dollar charge at my door for customs. Like that's half of what u paid for my order. So now I have paid 160 bucks for 5 items! This is not right! The worst part is I ordered some more items and they are expected to arrive Friday and I'm going to have to pay another 50 bucks! BOOHOO can you fix this? Or justify this by any means? I don't have 300 dollars to spend on NOTHING!

NOW let's get to my order. All my leggings fit great not the greatest quality but decent, except they are all see through. Like you can see everything back there. I am highly disappointed. In the end all this stuff is going to be sent back unless this company wants to fix this I will not shop here anymore and I will never recommend this company to anyone.

(12947033 my order id)

  • Two tops three pAirs of leggings

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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Boohoo.com's Response to jecjc's Review

Written on: 04/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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