Still waiting 4 weeks later...

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

_Beth_W's review of Boohoo - www.boohoo.com

“Still waiting 4 weeks later...”

Written on: 04/01/2014 by _Beth_W (1 review written)

As a loyal customer at boohoo, I took the opportunity to order so clothes for over Christmas as I was going to see family. Placing my order on the 10th of December 2013 I am still waiting on the 4th of January!! Although my money came out pretty quickly....

In contacting customer services SEVERAL times, being told it take '2-3 working days' and 'to expect some deltas over Christmas' which is fair enough but after being told the same thing from several people, and they would 'look into it' I am still waiting!!

Finally sent another email saying I just wanted a refund as I didn't want the goods anymore for all the trouble they have caused, I can no lt have a refund as my order isn't 'complete' and even if it was it will take 21 days to refund. Absolutely furious as this time of year it is more than possible it has been stolen and yet I have been charged!! There's a reason they don't have a phone number to call! Will NOT be using them again and neither will my family and friends!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Visit boohoo.com

Boohoo.com's Response to _Beth_W's Review

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
Report this review
boohoo.com