Shocking company.... left without christmas presents....

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1.6 / 5
13.7% of users recommend this
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Guest's review of Boohoo - www.boohoo.com

“Shocking company.... left without christmas presents....”

Written on: 03/01/2014

I would never deal with this company again as they seem totally detached from the courier company that is supposed to be delivering the goods. Communication very poor and have left us 3 weeks later with no delivery and no idea when the good will be delivered as they say they are waiting for info from Hermes.... despite ordering 15th Dec with promise of delivery by Christmas. Now we want to cancel as have given up.... get your act together Boohoo or companies like ASOS who have been a dream to deal with will wipe you out...........worst online company ever,...

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Boohoo.com's Comment

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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