Disappointed from the start

★★☆☆☆
1.6 / 5
13% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“Disappointed from the start”

Written on: 31/12/2013

Having just received an email from boohoo telling me they have cancelled my order, I am very reluctant to order from them again. Having made an account for them just 6 days ago I am already considering closing it. Why advertise items if you cannot stock. Very angry with this company. A warning to others, stay away until they can get their act together.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Visit boohoo.com

Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
Report this review
boohoo.com