1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com


Written on: 21/12/2013

I was so excited to find a site that had cute christmas onesies for a decent price. My sisters and I ordered four and when the arrived only three were present. Thats a huge issue that boohoo lost 1/4th of my order... On top of that, one of the onesies had a huge hole along the seam. THEN, a different onesie has one of the poms missing. NEVER ORDERING from boohoo again. Terrible quality clothing. Extremely dissappointing.

  • Onesies around $40

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 31/12/2013

Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Customer Services

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