Written on: 08/12/2013
I placed an order with Boo Hoo on Tuesday 3rd December for 3 items. At the time all items were in stock and the amount of £39.39 was debited from my bank account. This included delivery within 5 working days. I ordered the items in good faith that they would be received within this time and that all items would be delivered as they had debited the full amount from my account. 5 days later I receive an email from the company to advise 'Some items have been cancelled from order either at your request or due to no stock availability.' These items had been ordered for a Birthday present for my sister on Tuesday 10th December! I purchased the items at the time as there was no mention the items were out of stock and they happily debited me for all of the items! I have checked my bank account and the £18.00 has not been refunded! I am now left with the main present missing and the money for this item! I am disgusted it has taken 5 DAYS to notify me. Also the other two items have only just been shipped according to the email received this morning and will take upto a further 5 working days to be received. This means not only will I be missing the main present but also the other two items on her birthday! I emailed the customer service department regarding the above issues and the response I got was 'As we are a very popular and fast moving site we can on occasion experience a stock difference due to several customers trying to purchase the same item at once. This has unfortunately resulted in us having to cancel this item from your order, as we allocate the stock on a first come, first served basis. As stated in our terms and conditions all our products are subject to availability. I can confirm that there is a refund being processed on your account, once this completes you will be notified by email then please allow 3-5 working days for the refund to reach your account.' So now I am left with non of my items on time and have to wait god knows how long for my own money back!!! Fantastic service Boo Hoo!!!
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