Written on: 03/12/2013
Before I ordered their website was displaying incorrect prices, next day delivery and showing stock as available when it actually wasn't. I ordered two dresses. On the 06/11 I received a parcel with one incorrect inferior skirt for £10 rather than the two dresses I had ordered for £21. This was down to their zero quality checking of their picking and packing team as the invoice was not signed by a quality control checker. I complained via their online complaints system and they refunded one dress as it was no longer available and offered to reorder the other dress for next day delivery. I returned the skirt in the post with a note stating wrong item received as they had instructed. On 08/11 they replied to say the next day delivery wasn't available, so I asked for the next available delivery time. On the 10/11 they replied to say that the dress wasn't in stock now so I should expect a refund. On the 30/11 I mailed them to ask about my refund as I still hadn't received it. Their reply was that I now needed to send proof of postage and are refusing to give me my refund. I think that as soon as I declared I had the wrong item the offer of a reorder was lip service and they never intended to send another dress as I had another item in my possession. It has been returned and they cannot find the stock in the system, so I have been charged £15 for absolutely nothing, a chain of e-mails, a bad experience and a waste of time. Avoid this online retailer as they have no understanding of customer service, keep your money and only deal with e-mails. I think this is because they have that many complaints they hide behind mails rather than having a call centre where you can actually speak to a person. I probably wont get my £15 back based on the other reviews on here and I am quite thankful it was only £15 and not hundreds as some people have lost. Disgusting business!
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