Boo hoo indeed.

★★☆☆☆
1.6 / 5
14% of users recommend this
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Guest's review of Boohoo - www.boohoo.com

“Boo hoo indeed.”

Written on: 18/10/2013

Two and half weeks ago, I ordered a boohoo outfit and choose the four day delivery option. The same day of purchase, a conformation e-mail came through and the money was taken within two days. One week after I e-mailed boohoo, and never got a reply. This is nearly the third week of not having my delivery and I'm not happy! I e-mailed again and only now have I received a reply. In that reply, they did not state where my order is or why it is taking so long. They merely stated an apology.

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Boohoo.com's Comment

Written on: 08/11/2013

Hello,
Thank you for taking the time to leave a review for us on Review Centre. We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers. We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this. Our customer service department is open 24/7 and available to help. If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.
Kind Regards,
Boohoo.com

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