Show broken !

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Amonks's review of Boohoo - www.boohoo.com

“Show broken ! ”

Written on: 09/09/2013 by Amonks (1 review written)

I needed my shoes for tomorrow night and have just revieved them, which is good but the buckle on my shoe is either snapped or has come off !! I can't send them back to get new ones now as I have no time, ill just have to glue my shoes back together which I am not happy about ! I will not go through the customer service team as the last time I had a complaint It fell on deaf ears !!! Not a happy customer and won't be recommending !!!

  • Shoes £18 plus delivery

    Goods purchased & cost

  • On time

    Delivery

  • Value For Money

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Boohoo.com's Response to Amonks's Review

Written on: 11/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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