RUBBISH CUSTOMER SERVICE & SIZE CHART

★★☆☆☆
1.6 / 5
13.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“RUBBISH CUSTOMER SERVICE & SIZE CHART”

Written on: 06/09/2013

So i ordered 3 pairs of jeans (worst mistake) I ordered all size 14 (my actual size) they say all sizes are accurate right? WRONG.. So i get the delivery now i try on each Jeans two of the pairs dont even fit they feel like your squeezing into a size 12 or something. One of the trousers fit, well kinda they're really tight (skinnies) I have cuts now where they've been digging into my leg if you understand that. I email customer service i dont get a reply.. i go onto the facebook wall and leave a message. Mind you they dont do exchanges so i ask if there is anyway i can return them and recieve my money back before 21 days (Im in need of Jeans) I have none. If you are going to order Jeans order a size up.

Im never ordering from a online shop thanks to them, I think i'll stick the the online websites that have shops since you know what your bargain for...

Only good thing is the delivery is 4days and it arrives on the 4th day in the morning.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Visit boohoo.com

Boohoo.com's Comment

Written on: 11/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

Reply to this comment
Report this review
boohoo.com