Awful communication

★★☆☆☆
1.6 / 5
14% of users recommend this
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Georgiahickford's review of Boohoo - www.boohoo.com

“Awful communication”

Written on: 02/09/2013 by Georgiahickford (1 review written)

I ordered some shoes and a week later i sent an email saying i had not recieved my order.A few days later did they just decide to tell me that they had not actually got the shoes in stock!I will not use this site again.

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Boohoo.com's Response to Georgiahickford's Review

Written on: 04/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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