Ever got what I paid for

★★☆☆☆
1.6 / 5
14% of users recommend this
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Marielee30's review of Boohoo - www.boohoo.com

“Ever got what I paid for”

Written on: 19/08/2013 by Marielee30 (1 review written)

I ordered a dress for my 30th birthday party paid for next day delivery in. July never received it ever. They have taken the money out if my account. I have e-mailed them 4 times with no response. They need reporting getting away with treating people like this. There is nothing I can do about think they should be shut down.

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Boohoo.com's Response to Marielee30's Review

Written on: 04/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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