Bad service!!

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“Bad service!!”

Written on: 13/08/2013

I'm so angry. I ordered my item AGES Ago. It was due on the 5th of August it is now the 13th of August. No one has told me whether there is a delay or anything. I believe they just haven't sent it. I have contacted via email twice and they do not reply to my questions. I can't call, all I want is my dress I payed hard earned money for. I'm seriously considering taking this to the media after what I've read about boohoo elsewhere on the web. I hope they rectify this for me.

  • $17

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 04/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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