Total Rip Off!!

★★☆☆☆
1.6 / 5
13.7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“Total Rip Off!! ”

Written on: 20/07/2013

Total rip off and disgusting customer service. Ordered a dress and necklace & they sent me it twice , charged me for it twice ... Then when I sent the second parcel back including one of my items I didn't like, i complained after hearing nothing ! then they said they'd refund me £10 pounds which takes upto 21 days. And that they wasnt two necklaces in the bag with the dress , so basically calling me a liar .... Even though I wrote a letter and put it in with the items explaining it was there mistake. Bad customer service, complete rip off & waste of my time. Ripped me off by £20 for their bad mistake.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 26/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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